NTSA & TIMS

Driver licensing (Smart DL), logbook transfers, vehicle inspections, TIMS OTP validation, and reader device drivers.

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Faith Wanjiku Nakuru (Kenyatta Ave) • 3 hours ago

Solved

NTSA TIMS Portal: 3-Year Smart Driving Licence Renewal OTP SMS not arriving on Safaricom

Trying to submit an application for 3-Year Smart DL on TIMS. When clicking 'Send Security Code', the prompt timer counts down 120 seconds but no SMS OTP arrives on the customer's Safaricom number. Customer has tried 5 ti...

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Channel Standards & Rules GUIDELINES

Mask client national ID and chassis numbers on logbook and transfer documents.
Specify if issue is on TIMS (v1) or NTSA Service Portal (eCitizen SSO).
Document biometric capture driver version and Morpho/Futronic sensor model.

Adherence protects community operators and client data privacy.

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Faith Wanjiku

Nakuru (Kenyatta Ave)

1 post

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NTSA TIMS Portal: 3-Year Smart Driving Licence Renewal OTP SMS not arriving on Safaricom

Faith Wanjiku

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NTSA TIMS Portal: 3-Year Smart Driving Licence Renewal OTP SMS not arriving on Safaricom

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